How Adopting Hosted PBX System is Beneficial for Your Workforce

November 12, 2021
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PABX

The usage of business phone systems has progressed a lot in the past decade. Switching from the traditional landline phone system to a hosted PBX or PABX system has helped many businesses transform their way of communication. It enables their employees to access advanced features that significantly help reduce operating costs over the standard phone system.  

Advantages of Hosted Phone System

Here are the top benefits of having hosted phone system on your business premises.  

Easy Deployment

Unlike a traditional phone, the hosted PBX system is easy to deploy, and anyone can manage. In addition, since it is a cloud-based system, everything is available online, and you don’t need to establish a reliable phone system in the office.  

Worth of Money

Hosted PBX is cheaper than any other phone system because of two main reasons. Firstly, it doesn’t need any hefty equipment to operate. And the other is it lets you work from anywhere with an internet used device.  

Disaster Recovery

In the event of a power outage or any other natural disaster, your data will be safe in the cloud and accessible to you. Apart from this, the data in the cloud system is highly encrypted, preventing intruders from accessing the system or stealing the data.  

Features that Improve Workforce’s Productivity

A reliable hosted PBX provider in Australia allows businesses to take advantage of advanced features of business phone systems that would earlier not possible without buying expensive hardware or software.  

Auto Attendant

This feature helps to navigate your callers to the department they’re trying to reach. It acts as a virtual receptionist that greets and introduces your company whenever a person calls.  

Conferencing

A hosted PBX system is not only used to make a call; it lets you create a virtual meeting room. Users can connect any internet-connected device like laptops, tablets to join the conference.  

Call Recording

It allows employees to take resources for the future, as they can replay recordings to review what strategies and discussions happened on meetings. Moreover, it helps new employees to manage situations by reviewing previous conversations.  

Call monitoring

Managing a busy customer care team is daunting whether you run a small or large business. Also, it is essential to monitor the customer team for company progress. Here are the main benefits of real-time call monitoring for your business, these are:  

  • Analyse time spent on phone calls.  
  • Determine which team member answers the most calls.  
  • The number of calls getting answered and how many are missed.  

Why GenesysTel?

We are the leading hosted PBX and Avaya PABX Phone System providers in Australia and offer a complete business solution to flourish enterprise communication. We have a dedicated team that is available 24 x 7 to manage installations and maintenance to help improve your team productivity. Get in touch with our team to know how we will help improve your business communication.

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